Privacy Policy
Welcome to Flexpoint ("we", "our," or "us"). Your privacy is critically important to us. This Privacy Policy explains the personal information we collect from creators ("Creators"), customers, and other site visitors and service users (collectively, "you"), how we use and share that information, and your choices concerning our information practices. This Privacy Policy is incorporated into and forms part of our Terms of Service.
Before using the service or submitting any personal information to Flexpoint, please review this Privacy Policy carefully and contact us if you have any questions. By using the service, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not access the site or otherwise use the service.
In addition, when using certain services, you will be subject to any additional terms applicable to such services that may be posted on the Service from time to time, including, without limitation, the Privacy Policy. All such terms are hereby incorporated by reference into these Terms of Service.
1. Information We Collect
1.1 Information You Provide to Us:
- Identification Information: We collect your name, email address, phone number, address, profile photo, and, for Creators, tax identification number. We may also collect any additional information you provide to us when you create an account or use the services.
- Financial Information: Our payment processor Stripe, Inc. ("Stripe") collects the financial information necessary to process payments through the service. Your financial data is processed according to Stripe’s services agreement and privacy policy.
- Communication Information: We collect information when you contact us with questions or concerns and when you respond to questionnaires, surveys, or market research. Providing communication data is optional.
- Commercial Information: We may retain a history of the Creator Content you browse, make available, or purchase using the service.
- Demographic Information: We collect your age and gender.
- Social Media Information: When you interact with our pages on social media platforms like Instagram, Facebook, YouTube, and TikTok, we may collect personal information you elect to share through your settings.
1.2 Information We Automatically Collect
- Internet Activity Information: Includes IP address, browser type, and navigation patterns when you visit or interact with the service.
- Cookies Information: See the “Cookies Policy” section below.
- Device Information: Includes the name of the device, operating system, and browser you use
- Usage Information: Covers the types of content you view, features you use, and time spent on activities.
- Location Information: Derived from your IP address.
- Email Open/Click Information: Data collected through email campaign pixels.
2. How We Use Your Information
We may use your personal information to:
- Provide and maintain the services.
- Respond to inquiries and feedback
- Communicate updates and changes to our policies.
- Improve the service based on user interaction.
- Develop new products and services.
- Ensure security and prevent misuse of the platform.
- Comply with legal obligations.
3. How We Share Your Information
- Vendors and Service Providers: Sharing information with third-party services like hosting providers, analytics platforms, and payment processors.
- Business Transfers: Sharing information during mergers, acquisitions, or reorganizations.
- Legal Requirements: Compliance with laws or legal obligations
4. Children's Privacy
Flexpoint is not directed at children under the age of 13. If we discover such data, we will delete it promptly.
5. Cookies Policy
Cookies are used for site operation and improvement. You can manage cookies through your browser settings, but this may affect service functionality.
6. Data Security
We use commercially reasonable measures to protect your data but cannot guarantee complete security.
7. Changes to This Privacy Policy
We may update this Privacy Policy. Changes will be reflected with an updated "Last Updated" date. Continued use signifies agreement.
8. Data Retention and Deletion
We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Google User Data
- If you connect your Google account to our services, we retain Google user data only while your account is connected.
- You can disconnect your Google account at any time through your account settings, and we will delete associated Google data within 30 days, unless retention is required by law.
User Account Data
- If you delete your Flexpoint account, we will delete or anonymize your personal data within 90 days, except where retention is required for legal, regulatory, or security purposes.
- Transactional records and payment data may be retained for up to 7 years for tax, accounting, and legal compliance.
Requesting Data Deletion
- You may request the deletion of your personal data at any time by contacting us at info@flexpoint.store
- Upon verifying your request, we will delete your data within 30 days, unless retention is required by applicable laws.